D3 Renovations Ltd (“D3”, “we”, “us” or “our”) operates a digital platform designed to connect customers with tradespeople, builders and local D3 agents and to assist with the organisation and management of renovation, building, maintenance and related projects.

For privacy enquiries or requests concerning your personal information, please contact D3 using the contact details published on our website or within the D3 app.

Depending on how you use D3, we may collect information including:

• Your name
• Email address
• Telephone number
• Account and profile information
• Postcode and general location information
• Details about building, renovation or maintenance projects
• Photographs, documents and information uploaded to D3
• Messages and communications made through the platform
• Agent or tradesperson information
• Business and professional information
• Subscription and transaction information
• Technical information about your device and use of the app
• Customer service and support communications
• Information you provide when using D3’s AI-assisted features

We only seek to collect information reasonably necessary to provide, operate, secure and improve the D3 service.

We may use personal information to:

• Create and manage D3 accounts
• Connect customers, agents, builders and tradespeople
• Allow users to create and manage jobs and projects
• Facilitate communication between users
• Process and administer subscriptions and payments
• Provide customer support
• Operate D3’s AI-assisted features
• Improve the performance and functionality of D3
• Prevent fraud, misuse and security incidents
• Maintain appropriate business and transaction records
• Comply with legal and regulatory obligations
• Contact users about important changes to the D3 service

Where required, we will obtain consent before using personal information for purposes that require consent.

Under UK data-protection law, D3 must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Contract — where processing is necessary to provide the D3 service requested by you.
• Legal obligation — where we need to process information to comply with applicable law.
• Legitimate interests — where processing is reasonably necessary to operate, secure or improve D3 or protect D3 and its users, provided those interests do not override your rights.
• Consent — where you have specifically agreed to particular processing and consent is the appropriate lawful basis.

Where processing is based on consent, you may withdraw that consent.

D3 may use third-party payment providers to process subscriptions and other payments.

D3 does not intend to store complete payment-card details itself where payments are processed securely by an authorised third-party payment provider.

Payment providers may process personal information according to their own privacy policies and legal obligations.

Users may upload photographs, descriptions, plans and other information relating to a property or project.

Please avoid uploading unnecessary personal or confidential information.

Project information may be made available to relevant D3 users where necessary to provide the requested service, for example to an agent or tradesperson involved with a particular project.

D3 may provide AI-assisted features to help users with renovation-related questions, ideas, project information or other functions within the platform.

Information entered into an AI-assisted feature may be processed by technology providers used by D3 to provide that functionality.

Users should not enter passwords, payment-card details or other unnecessary sensitive personal information into AI features.

AI-generated information should be treated as assistance rather than a substitute for appropriate professional advice, inspection or judgement.

We may share personal information where reasonably necessary with:

• D3 agents
• Builders and tradespeople
• Customers involved in a relevant project
• Hosting and technology providers
• Payment-processing providers
• Email and communications providers
• AI technology providers
• Professional advisers
• Regulators, law-enforcement bodies or other authorities where required by law

We do not sell personal information to third parties.

Some technology providers used by D3 may process information outside the United Kingdom.

Where personal information is transferred internationally, D3 will take appropriate steps required by applicable data-protection law to ensure suitable protections are in place.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing D3 services and meeting legal, accounting, security and regulatory requirements.

Different categories of information may therefore have different retention periods.

When information is no longer required, we will take appropriate steps to delete or anonymise it.

D3 takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet or electronic storage system can be guaranteed to be completely secure, but we will take appropriate steps to protect information entrusted to us.

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed about how your information is used
• The right to access personal information held about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to request restriction of processing
• The right to object to certain processing
• The right to data portability in applicable circumstances
• The right to withdraw consent where processing relies on consent

Some of these rights are subject to legal exceptions.

To exercise a privacy right, contact D3 using the contact details provided on our website or within the app.

Users may request deletion of their D3 account and associated personal information.

Where an account is deleted, certain information may still need to be retained where required for legal, regulatory, fraud-prevention, dispute-resolution or legitimate business-record purposes.

You can delete your account in the D3 app (Account → Delete account) or via our online account deletion page.

D3 is intended for adults and is not designed for use by children.

We do not knowingly seek to collect personal information directly from children through the D3 service.

The D3 website may use cookies or similar technologies that are necessary for the website to operate.

Where required by law, users will be given information and choices regarding non-essential cookies before those technologies are used.

We may update this Privacy Policy as D3 develops, our services change or legal requirements change.

The latest version will be published on the D3 website and/or made available through the D3 app.

Where appropriate, we may notify users of significant changes.

If you have concerns about how D3 handles your personal information, please contact us first so that we can investigate.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).

D3 Renovations Ltd

Privacy enquiries can be sent using the contact information published on the D3 website or within the D3 application.

Website: https://www.3d-duffy-design-developments.com

Privacy email: d3renovations@3d-duffy-design-developments.com